Category Archives: Work

Multipliers Don’t Create

Well, that’s a rather general topic, isn’t it?  Okay, let’s get specific:  in the last twenty years, computers and software, roughly labeled “technology,” have become absolutely ubiquitous and necessary in first-world business.  And yet, human expectations of them have been … Continue reading

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KPIs for a QA Team

This post is somewhat less than lengthy, but I figure this will be of some use regardless.  A while back I was doing KPI discussions for various groups, and got distracted.  Here’s what I measure for QA personnel: Bugs that … Continue reading

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KPIs Part II – As Applied to a Technical Support department

This is Part 2 of a series – Part 1 can be found here So…part 2 of this series will take a look at the KPIs appropriate for a Technical Support department.  In order to arrive at what elements of … Continue reading

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Problems in Retail

I was asked recently (during an interview) what my view of the retail world was – as an open-ended question and not focused on the aspects of how to use technology to provide a solution, I stumbled over it.  It … Continue reading

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Key Performance Indicators in IT – part 1

I was asked recently by a company as part of their first-round hiring process a question very similar to this: How would you establish measurement of the departments under you in such a way that you would have an indication … Continue reading

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If you’re in London and looking for a job…

Bubblejobs is showing the openings at PrismaStar (aka – my current employer). Two years ago I wouldn’t have recommended it, but having started back with them six months ago, I think things have changed. Check them out, and I’ll answer … Continue reading

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