Category Archives: IT

GeoIP is NOT acceptable

Hi all. Forgive the incendiary headline.  I do consider GeoIP to have its legitimate uses, but please, bear with me and read on. While my primary PC updates itself to Windows 10, I feel the need to express something that … Continue reading

Posted in Business, IT, PC Stuff, Software | Tagged , , , | Leave a comment

Multipliers Don’t Create

Well, that’s a rather general topic, isn’t it?  Okay, let’s get specific:  in the last twenty years, computers and software, roughly labeled “technology,” have become absolutely ubiquitous and necessary in first-world business.  And yet, human expectations of them have been … Continue reading

Posted in IT, Politics, Software, Uncategorized, Work | Tagged , , , , , , | Leave a comment

Terms I’ve coined…

I just finished reading a blog post over at Coding Horror regarding that author’s top-30 favorite new terms, and I was sad to see that none of mine made it in, so here’s the first three I can remember: “Borked”, … Continue reading

Posted in IT, Software | Tagged , , , | Leave a comment

KPIs Part II – As Applied to a Technical Support department

This is Part 2 of a series – Part 1 can be found here So…part 2 of this series will take a look at the KPIs appropriate for a Technical Support department.  In order to arrive at what elements of … Continue reading

Posted in Business, IT, Work | 1 Comment

Key Performance Indicators in IT – part 1

I was asked recently by a company as part of their first-round hiring process a question very similar to this: How would you establish measurement of the departments under you in such a way that you would have an indication … Continue reading

Posted in Business, IT, Work | Tagged , , | 2 Comments